Our Comprehensive List of Services for Washing Machines and Tumble Dryers
If your laundry room has ground to a halt, Appliance Repair Service is the team Nairobi households and businesses call first. We are a locally trusted provider of washing machine and tumble dryer repair services, built around fast response times, honest pricing, and technicians who actually know their way around a drum bearing. This guide walks through everything we offer, from diagnostic visits to full installations, so you know exactly what to expect before you pick up the phone.
Call us anytime on 0720048519 to book a technician or ask a quick diagnostic question — many issues can be narrowed down before we even arrive.
Why Nairobi Homes and Businesses Choose Us
Laundry appliances are not a luxury in this city — they're part of how households in Kilimani, Lang'ata, Ruaka, Kasarani, and the industrial areas around Nairobi keep up with daily life. When a washer floods a kitchen floor or a dryer refuses to heat, waiting days for help simply isn't an option. That's why our washing machine repair technicians operate on a same-day and next-day basis across greater Nairobi, carrying common spare parts so most jobs are finished in a single visit.
Tip from our technicians: "A washing machine that suddenly gets louder during the spin cycle is almost always a worn drum bearing or a loose drum spider — don't ignore it, because running it for weeks in that state can crack the outer tub and turn a KES 3,500 repair into a KES 15,000 one."
Washing Machine Repair Services
Our core washing machine repair work covers both front-load and top-load units from all major brands sold in Kenya, including Samsung, LG, Hisense, Ramtons, Von Hotpoint, Bosch, and Mika. Typical call-outs include:
- No power / won't start — faulty control boards, door interlock failures, or blown thermal fuses
- Not draining or spinning — blocked drain pumps, jammed impellers, or failed motor capacitors
- Water leaks — worn door seals (gaskets), cracked hoses, or damaged detergent drawers
- Excessive noise or vibration — worn bearings, broken suspension springs, or unbalanced drums
- Won't fill with water — faulty inlet valves or blocked filter screens
- Error codes — diagnostic reads and repairs for brand-specific fault codes (UE, OE, LE, and similar)
- Foul smells or mould buildup — deep cleaning of drums, seals, and detergent trays
Every washing machine repair visit starts with a full diagnostic check, not just a symptom-based guess. This matters because two different faults can produce identical symptoms — a machine that "won't spin," for example, could be a broken belt, a failed motor, or simply an overloaded drum triggering a safety cutoff.
Advice from our team: "Always run an empty hot wash with a cup of white vinegar once a month. It clears detergent residue from the drum and hoses and is the single easiest way to prevent the mould smell we get called out for so often."
Tumble Dryer Repair Services
Dryers work hard in Nairobi's rainy seasons, when line-drying isn't practical for days at a stretch. Our tumble dryer repair technicians handle both vented and condenser dryers, covering:
- No heat or insufficient heat — burnt-out heating elements, failed thermostats, or tripped thermal cut-outs
- Drum not turning — snapped or slipped drive belts, worn drum rollers, or motor faults
- Won't start — door switch failures, timer faults, or control board issues
- Overheating or shutting off mid-cycle — blocked vents, clogged lint filters, or airflow restrictions
- Excessive noise — worn drum bearings, damaged rollers, or loose drum seals
- Long drying times — a strong sign of vent blockages or a failing heating element, both of which we test on-site
Because a struggling dryer is also a fire-risk issue, we treat lint and vent blockages seriously on every call-out — clearing and inspecting the full exhaust path, not just the filter tray, whenever we service a unit.
Safety tip from our technicians: "Clean the lint filter after every single load, and have the vent duct professionally cleared at least once a year. A blocked vent is the number one cause of dryer fires we see reported in Kenyan homes."
Combo Units and Washer-Dryers
Two-in-one washer-dryer combos are increasingly common in Nairobi apartments with limited utility space. These units share components with standalone machines but add complexity around the drying cycle's heating and condensation system. Our team is trained specifically on combo-unit diagnostics, so you're not stuck choosing between a washing machine specialist and a dryer specialist — one visit covers both functions.
Installation, Reinstallation, and Maintenance
Beyond repairs, we offer:
- New appliance installation — correct levelling, water-inlet connection, and drainage setup to prevent early-life faults
- Reinstallation after a house move — reconnecting and testing washers and dryers safely
- Preventive maintenance plans — scheduled inspections that catch worn belts, seals, and bearings before they fail
- Descaling and deep cleaning — important in areas with harder tap water, where mineral buildup shortens the life of heating elements and valves
A large share of the emergency call-outs we handle trace back to installation mistakes made years earlier, such as an unlevelled machine slowly loosening its drum suspension. Booking a proper installation now is one of the cheaper decisions you'll make for a laundry appliance.
Emergency and Same-Day Service
Flooding, burning smells, or a dryer that won't switch off are treated as priority call-outs. Our dispatch team in Nairobi aims to get a technician to urgent jobs the same day, and we always advise customers to switch off the appliance at the wall and shut the water inlet valve while they wait, rather than attempting a repair themselves.
Emergency advice from our team: "If you smell burning from a washer or dryer, unplug it immediately and don't run it again until a technician has checked it — a burning smell from a motor or heating element is one of the few signs we tell customers never to wait out."
Our Service Areas
We serve washing machine and tumble dryer repair requests across Nairobi and its surrounding neighbourhoods, including Westlands, Kilimani, Kileleshwa, Lavington, Karen, South B and South C, Embakasi, Kasarani, Ruaka, Ruiru, and the Nairobi CBD. If you're outside these areas, call us on 0720048519 to confirm coverage — we frequently extend service to nearby towns on request.
Typical Repair Costs (KES)
Exact pricing depends on the brand, the specific fault, and whether parts need to be sourced, but the table below gives a general guide for budgeting purposes.
| Service | Estimated Cost (KES) |
|---|---|
| Diagnostic call-out fee | 1,000 – 1,500 |
| Drain pump replacement | 2,500 – 5,000 |
| Door seal / gasket replacement | 3,000 – 6,000 |
| Drum bearing replacement | 3,500 – 8,000 |
| Heating element replacement (dryer) | 3,000 – 6,500 |
| Control board repair/replacement | 5,000 – 12,000 |
| Motor replacement | 6,000 – 15,000 |
| Full installation (washer or dryer) | 1,500 – 3,000 |
| Preventive maintenance visit | 2,000 – 3,500 |
The diagnostic fee is typically waived or absorbed into the final bill once you approve a repair, and we always confirm a firm quote with you before any work begins.
Frequently Asked Questions
1. How quickly can a technician reach me in Nairobi? Most areas within greater Nairobi are served the same day, or first thing the next morning for calls received in the evening.
2. Do you repair both local and imported brands? Yes. Our technicians service Samsung, LG, Hisense, Ramtons, Von Hotpoint, Bosch, Mika, Beko, and most other brands sold in the Kenyan market.
3. Is it worth repairing an older washing machine or dryer? Generally yes, if the fault is mechanical (pumps, belts, bearings, seals) rather than a major structural or electronic failure. Our technicians will give you an honest opinion on-site rather than push for a replacement.
4. Do you carry spare parts with you, or do I need to wait for an order? We stock the most commonly needed parts — belts, pumps, seals, and heating elements — on our service vehicles, so most washing machine and tumble dryer repair jobs are completed in one visit. Less common parts may take a day or two to source.
5. Can you fix a washing machine that keeps showing an error code? Yes. Error codes are one of the most common call-outs we handle. Our technicians read the specific code for your brand and diagnose the underlying fault rather than just resetting the machine.
6. Do you offer any guarantee on repairs? Yes, repairs completed by our technicians come with a workmanship guarantee, and replaced parts carry their standard supplier warranty.
7. What should I do before your technician arrives? Unplug the appliance, clear the area around it for access, and if possible, note down exactly when the fault started and what happens (noise, error code, leak, etc.) — this speeds up diagnosis considerably.
Book Your Repair Today
Whether it's a washer that won't drain, a dryer that's lost its heat, or you simply want a maintenance check before problems start, Appliance Repair Service is ready to help. Call 0720048519 to book a washing machine and tumble dryer repair technician anywhere in Nairobi, and get your laundry routine back on track without the guesswork.
